Frequently Asked Questions

Is VaultDirect's primary care (DPC) membership considered health insurance?

No, VaultDirect is not insurance. VaultDirect provides an annual healthcare membership based on the Direct Primary Care payment model - an innovative alternative payment model that consists of a flat and affordable membership fee.

Is VaultDirect's DPC membership limited to certain geographical locations?

VaultDirect membership is available across the nation.

What discounts are provided through VaultDirect membership?

Membership provides multiple discounts through our pharmacy discount program. These discounts include:

  • Prescription discounts up to 65 percent
  • Dental discounts up to 50 percent
  • Vision discounts up to 50 percent
  • Lab discounts up to 70 percent
  • Diabetic supply discounts up to 70 percent
  • MRI and Imaging discounts up to 50 percent
  • Daily living supply discounts up to 10 percent
  • Exclusive discounts on memberships at nationwide fitness centers
  • Entertainment savings including discounts for Disney®, Vegas, movies, etc.

Does VaultDirect cover pre-existing conditions like diabetes or hypertension?
Yes, VaultDirect accepts pre-existing conditions within the DPC environment. VaultDirect detects, treats and manages 13 of the most prevalent disease states through our partner-physician clinics for a $10 fee per visit. Members receive unlimited physician-office visits, so they can take the necessary steps to get treatment before an illness becomes serious.
How does a DPC membership work with commercial health insurance like United Healthcare, Blue Cross, Aetna

VaultDirect is a great complement to traditional insurance healthcare plans. Through DPC’s alternative payment model, all services offered by the membership are deflected from major medical and other insurance plans. Instead of dealing with copays, deductibles and premiums, members pay a flat membership fee to VaultDirect and low visit fees at the physician clinic. For example: Members that have high deductibles health plans can benefit from VaultDirect because the membership will serve as a gap solution, providing valuable primary care services that health insurance would not cover.

Can VaultDirect physicans treat any medical condition?

Our physicians can treat many medical conditions including certain chronic conditions like diabetes or hypertension. There may be times when patients will need to be referred to a specialist or hospital. Specialist care and hospital coverage is not included under the VaultDirect membership agreement.

What is included within the VaultDirect membership?

VaultDirect has a suite of benefits and multiple product line but the core membership includes:

  • Unlimited doctor visits for a $10 visit fee
  • Unlimited, bilingual, 24/7/365 telehealth for $0 out-of-pocket cost
  • Unlimited chronic disease management for 13 of the most prevalent chronic disease states
  • Generic-first protocols practiced by physicians
  • Discount program for prescriptions, dental, vision and more

Why doesn't VaultDirect exhibit clinic addresses, name and phone numbers?

We do not share clinic information until a member schedules an appointment. This is to curtail walk-in appointments, which are not included in VaultDirect membership.

Does this membership cover hospital care or specialty care?

Hospital care:
VaultDirects’s core DPC membership does not include inpatient or outpatient hospital services. In addition to this membership, many employers also provide their employees with a high-deductible wraparound policy to cover the emergency care that is not covered under VaultDirect .

Specialty Care:
While VaultDirect detects, treats and manages 13 of the most prevalent chronic disease states, we do not provide specialty care outside of our partner-physician clinics. If a member currently sees a specialist for an advanced disease state, we do not recommend leaving that specialist.

If employees have Medicare, Medicaid or Tricare, can they enroll in VaultDirect?

No, unfortunately VaultDirect cannot accept these members due to insurance rules.

Is there a limit on the number of times members can see a physician?

No, there is no limit on physician office visits through VaultDirect. Members schedule their appointments through our Central Scheduling Department for each appointment.